Frequently asked questions
What is the return policy?
📦 Return & Exchange Period
You may request a return or exchange within 30 days of receiving your package.
To start a return, please contact our customer service team first to receive the correct return address and instructions.
⚠️ Please do not return packages directly to the shipping address on your label — unauthorized returns may result in lost packages or delays.
Size Guide
Size Details
Each product page includes a specific size chart with detailed measurements (in inches and centimeters).
We recommend checking those measurements carefully before purchasing to ensure the best fit for you.
Please note: Measurements may vary slightly due to fabric stretch and manual measurement differences.
📐 How to Measure
To find your perfect fit, use a measuring tape and follow these simple steps:
For Hoodies & Sweatshirts
- Chest: Measure around the fullest part of your chest, keeping the tape horizontal.
- Shoulder Width: Measure from one shoulder seam to the other across your back.
- Sleeve Length: Measure from the shoulder seam down to the wrist.
- Length: Measure from the top of the shoulder to the bottom hem.
For Sweatpants
- Waist: Measure around your natural waistline (just above your hips).
- Hips: Measure around the widest part of your hips.
- Inseam: Measure from the crotch seam to the bottom of the leg.
- Outseam: Measure from the waistband to the ankle hem.
💡 Tip: For the best results, measure while wearing light clothing and compare your numbers to the chart on each product page.
When will I get my order?
🚚 When Will My Order Ship?
- Standard Orders: Usually ship within 1–3 business days after payment confirmation.
- Custom Orders: Take approximately 3–5 business days to process before shipment.
Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number and link.
🌎 Delivery Time Estimates
Depending on your location, delivery typically takes:
Country/RegionEstimated Delivery TimeUnited States7–9 business daysCanada10–12 business daysUnited Kingdom7–9 business daysAustralia10–12 business daysGermany7–9 business daysItaly10–12 business daysFrance10–12 business daysSpain10–12 business days
⏰ Delivery times are estimates and may vary slightly due to customs clearance or local carrier schedules.
How much does shipping cost?
🌎 Shipping Destinations & Rates
We currently ship to the following countries:
United States, Canada, United Kingdom, Australia, Germany, Italy, France, and Spain.
Country/RegionEstimated Delivery TimeStandard Shipping FeeUnited States7–9 business days$15Canada10–12 business days$20United Kingdom7–9 business days$20Australia10–12 business days$20Germany7–9 business days$20Italy10–12 business days$20France10–12 business days$20Spain10–12 business days$20
⏰ Please note: Delivery times are estimated and may vary depending on customs clearance, carrier delays, or local holidays.
